Job Description
Are you a night owl who thrives when the world is asleep? Boston Tech Solutions is seeking a dedicated and detail-oriented Night Shift Customer Support Specialist to join our elite team in Boston, Massachusetts. We offer a competitive salary, a flexible schedule, and a supportive environment where you can make a real impact.
In this role, you will be the voice of our brand during our peak operational hours, ensuring our clients receive world-class service. If you have a passion for technology and a knack for solving problems, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $22 and $28 per hour.
- Flexible Schedule: Enjoy your days free to pursue hobbies or family time.
- Modern Environment: Work with cutting-edge tools and a collaborative culture.
Key Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and live chat during the night shift.
- Manage and prioritize a high volume of incoming support tickets and inquiries with speed and accuracy.
- Document all customer interactions and technical resolutions in our CRM system to maintain accurate records.
- Collaborate closely with the day-shift team to ensure seamless workflow continuity and issue escalation.
- Stay updated on product features and updates to provide accurate information to customers.
Qualifications
- Previous experience in customer support, technical helpdesk, or a related field.
- Strong communication skills, both written and verbal, with a focus on empathy and patience.
- Ability to work independently and maintain high focus during late-night hours.
- Proficiency with CRM software and basic computer operating systems.
- Reliable internet connection (required for remote options).
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and live chat during the night shift.
- Manage and prioritize a high volume of incoming support tickets and inquiries with speed and accuracy.
- Document all customer interactions and technical resolutions in our CRM system to maintain accurate records.
- Collaborate closely with the day-shift team to ensure seamless workflow continuity and issue escalation.
- Stay updated on product features and updates to provide accurate information to customers.
Qualifications
- Previous experience in customer support, technical helpdesk, or a related field.
- Strong communication skills, both written and verbal, with a focus on empathy and patience.
- Ability to work independently and maintain high focus during late-night hours.
- Proficiency with CRM software and basic computer operating systems.
- Reliable internet connection (required for remote options).