Job Description
Are you looking for a night shift job in Austin, TX, that offers more than just a paycheck? Join the Apex Night Operations team, where your hard work during the evening hours is rewarded with competitive pay, comprehensive benefits, and a vibrant work culture. We are seeking dedicated professionals to ensure our clients receive exceptional support around the clock.
Why Join Us?
- Competitive Pay: Earn $22 - $28/hour depending on experience.
- Flexible Scheduling: Choose from various shift patterns to fit your lifestyle.
- Benefits Package: Medical, dental, vision, and 401(k) matching available after 90 days.
As a Night Shift Customer Support Specialist, you will be the voice of our brand, ensuring seamless service for our customers during the overnight hours. If you thrive in a quiet environment and enjoy solving problems independently, this is the perfect opportunity for you.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Log all support interactions and tickets accurately into the CRM system.
- Identify customer needs and provide tailored solutions to ensure high satisfaction rates.
- Collaborate with the day shift team to ensure continuity of service and knowledge transfer.
- Maintain a professional demeanor and adhere to company policies and procedures.
- Escalate complex technical issues to senior support tiers when necessary.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer support or call center environments is a plus.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently with minimal supervision.