Job Description
Are you looking for a high-impact role that offers flexibility and competitive pay? Apex Logistics Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our Denver team. This is an excellent opportunity to work in a dynamic, fast-paced environment with a focus on quality and customer satisfaction.
We value our night shift team members and offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during night operations.
- Troubleshoot and resolve technical issues and software-related problems efficiently.
- Document all interactions accurately in our CRM systems.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Conduct quality assurance checks on support tickets and service reports.
- Maintain a professional demeanor and uphold company standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical support roles.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection and a dedicated workspace.
- Availability to work the night shift (10:00 PM – 6:00 AM).