Job Description
We are currently urgently hiring driven individuals to join our elite night shift team in Seattle, WA. If you are looking for a stable, well-paying career with flexible hours, this is the perfect opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering top-tier service 24/7. As a Night Shift Representative, you will be the voice of our brand during our peak operational hours, ensuring our clients receive the assistance they need.
What You Will Gain:
- Competitive Pay: $22 - $28/hour with a night shift premium.
- Benefits: Medical, dental, and vision insurance available after 90 days.
- Stability: A secure role with opportunities for rapid career advancement.
- Environment: Modern, smoke-free office with a supportive team culture.
Don't miss out on this chance to elevate your career. Apply today and start your night shift journey with us.
Responsibilities
- Resolve incoming customer inquiries via phone, email, and live chat with high efficiency and accuracy.
- Diagnose technical issues and provide clear, step-by-step solutions to customers.
- Document all customer interactions and account updates accurately in the CRM system.
- Maintain a professional and positive demeanor, even during high-volume periods.
- Collaborate with the day-shift team to ensure seamless service continuity and issue resolution.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Ability to work night shifts (typically 10:00 PM - 6:00 AM).
- Proficiency in Microsoft Office Suite and CRM software.
- Problem-solving mindset with a focus on customer satisfaction.