Job Description
Are you looking for an Immediate Start?
We are currently hiring for a dynamic Night Shift Customer Service Representative position in the heart of Oklahoma City, OK. Join a supportive team where your contribution is valued and your career can grow. We offer a competitive hourly wage, comprehensive benefits, and a stable work environment.
As a Night Shift Representative, you will be the first point of contact for our clients, ensuring a seamless and positive experience during the evening hours. If you are a self-starter with excellent communication skills, we want to hear from you today.
Responsibilities
- Handle Inbound & Outbound Calls: Respond to customer inquiries regarding products, services, and account status in a professional and timely manner.
- Resolve Issues: Troubleshoot customer concerns and escalate complex issues to the appropriate management team efficiently.
- Documentation: Accurately record customer interactions and feedback into the CRM system to maintain up-to-date records.
- Process Management: Assist with order processing, returns, and exchanges while adhering to company policies.
- Team Collaboration: Work closely with day-shift peers and supervisors to ensure seamless workflow transitions.
- Quality Assurance: Meet or exceed call center quality standards and performance metrics.
Qualifications
- Experience: Previous customer service experience is preferred, but we are willing to train motivated candidates.
- Availability: Must be available to work rotating night shifts (typically 5:00 PM to 2:00 AM or 6:00 PM to 3:00 AM).
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Technology: Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Attitude: A positive attitude, patience, and the ability to remain calm under pressure.
- Education: High school diploma or GED required.