Job Description
Are you looking for Night Shift Jobs in Nashville, TN? Join a dynamic team where your impact is felt immediately. Nashville Connect Solutions is seeking a dedicated Night Shift Customer Service Representative to provide exceptional support to our clients. We offer a competitive hourly rate, comprehensive benefits, and a work environment that values your contribution.
As a Night Shift Representative, you will be the voice of our company during our peak hours. You will handle high-volume inquiries, resolve complex issues, and ensure our customers have a seamless experience. If you thrive in a fast-paced environment and want to advance your career in customer support, we want to hear from you.
What You'll Do:
- Manage Inquiries: Handle a high volume of incoming calls and emails from customers seeking assistance.
- Problem Solving: Diagnose customer issues efficiently and provide effective, long-term solutions.
- System Management: Utilize CRM software (Salesforce/Zendesk) to log interactions and update customer records accurately.
- Quality Assurance: Maintain a high standard of service quality, adhering to company scripts and protocols.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless service transitions.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Shift differential pay for night work.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during night hours (11:00 PM - 7:00 AM).
- Resolve customer complaints, issues, and questions with empathy and professionalism.
- Log detailed notes into the CRM system regarding customer interactions and account status.
- Identify and escalate complex issues to the appropriate technical or management teams.
- Maintain a deep knowledge of company products, services, and policies to provide accurate information.
- Adhere to all company quality assurance standards and call monitoring metrics.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Previous experience in customer service, call center, or support roles (1+ years preferred).
- Proficiency with computer systems and CRM software (experience with Salesforce or Zendesk is a plus).
- Strong written and verbal communication skills.
- Must be available to work a consistent night shift schedule (11 PM - 7 AM).
- Ability to remain calm and professional under pressure in a fast-paced environment.