Job Description
Are you looking for a night shift job in Jacksonville, FL that offers immediate start opportunities? Apex Logistics Solutions is seeking dedicated Customer Service Representatives to join our dynamic team. We pride ourselves on providing top-tier service and are looking for individuals ready to hit the ground running.
As a Night Shift Representative, you will play a crucial role in our operations, ensuring customer satisfaction while enjoying a quieter work environment. We offer competitive pay, comprehensive benefits, and a supportive culture.
Why Join Us?
- Immediate Start: Start earning today!
- Competitive Pay: Earn between $17.00 - $22.00 per hour.
- Shift Differential: Extra pay for working the night shift.
- Growth Opportunities: Clear pathways for advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on speed and accuracy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using internal CRM systems.
- Maintain detailed and up-to-date customer records in the database.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Identify and escalate complex issues to the appropriate management personnel.
- Adhere to all company policies, procedures, and safety standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call center, or logistics preferred.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM or similar).
- Strong computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable transportation is required.