Job Description
Urgently Hiring: Night Shift Jobs in Raleigh, NC - Immediate Start!
Are you looking for a rewarding career with immediate start opportunities? Join a leading industry player in Raleigh, North Carolina, as a Night Shift Customer Service Representative. We are currently expanding our operations and need dedicated individuals to join our 24/7 support team.
This is a fantastic opportunity to secure a stable position with competitive pay and benefits. Whether you are an experienced professional or looking to make a career change, we welcome your application. We prioritize reliability and communication, making this an ideal role for those who thrive in a fast-paced environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve customer issues and complaints with a focus on empathy and efficiency.
- Enter and update customer information accurately into our CRM database.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Adhere to all company policies, quality standards, and safety protocols.
- Meet daily performance metrics and KPI targets.
- Provide accurate product and service information to customers.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call centers, or technical support is preferred.
- Strong verbal communication and active listening skills.
- Ability to work flexible night shifts (e.g., 10:00 PM to 6:00 AM).
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable transportation and valid driver's license.
- Must be available to start immediately.