Job Description
Join Our Night Shift Hiring Event in Charlotte, NC!
We are currently hosting a high-energy hiring event for dedicated professionals ready to start immediately. If you are looking for a stable position with competitive pay and comprehensive benefits, this is your chance to join a leading customer service team.
Why Choose Us?
- Immediate start dates available for qualified candidates.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid training and clear career advancement pathways.
- Safe, modern work environment with ergonomic equipment.
Don't miss this opportunity to advance your career while enjoying a work-life balance that fits your schedule.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction scores.
- Accurately process orders, returns, and account information in our CRM system.
- Document customer interactions and feedback within the designated database.
- Collaborate with team leads to improve workflow and service quality.
- Adhere to all company policies, procedures, and safety regulations.
- Maintain a positive and professional demeanor during night operations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience preferred but not required for walk-in applicants.
- Must be available to work full-time, including weekends and holidays.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to sit for extended periods and stand as needed.
- Reliable transportation is required.