Job Description
Are you a detail-oriented professional looking for a rewarding opportunity in the heart of Dallas? We are currently seeking a dedicated Night Shift Customer Service Representative to join our elite support team.
Working the night shift offers a unique advantage: a quieter work environment, less traffic, and often higher performance bonuses. If you have a passion for technology and helping people solve problems, we want to hear from you.
Why Join Us?
- Competitive hourly pay starting at $18/hr.
- Health, dental, and vision insurance.
- Flexible schedule and paid time off.
- State-of-the-art remote work setup.
Take the next step in your career with a company that values your contribution 24/7.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot technical issues for our client base.
- Log all interactions accurately into the CRM system (Zendesk/Salesforce).
- Escalate complex issues to the senior technical team when necessary.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in customer support or technical helpdesk roles.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Ability to work independently during night shifts (10:00 PM - 6:00 AM).