Job Description
Are you a problem solver looking to kickstart your career in tech without the burden of a traditional four-year degree? TechFlow Solutions is seeking a talented Junior Technical Support Specialist to join our growing team in New York City. We are committed to fostering an inclusive environment where skills, passion, and grit matter more than paper credentials.
We offer a competitive base salary, comprehensive benefits, and a $3,000 Sign-On Bonus for all new hires to help you settle in and focus on what you do best.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain and update our internal knowledge base with troubleshooting guides.
- Collaborate with senior engineers to escalate complex technical challenges.
- Document all support interactions and customer feedback accurately.
- Conduct onboarding sessions for new software tools.
Qualifications
- High school diploma or GED (Associate’s or Bachelor’s degree is a plus but not required).
- Basic understanding of operating systems (Windows 10/11, macOS, Linux).
- Strong analytical thinking and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Self-motivated with a willingness to learn new technologies quickly.
- Ability to work flexible hours, including evenings and weekends if needed.