Job Description
Are you looking to kickstart your career in Information Technology? CloudTech Solutions, a leading provider of cloud-based services in Washington, is seeking a motivated Junior Technical Support Specialist to join our growing team in Seattle.
As an entry-level position, we offer comprehensive training, mentorship, and a clear pathway for career advancement. You will be the first point of contact for our clients, ensuring they have seamless access to our technical services.
We are looking for candidates who are eager to learn, possess a problem-solving mindset, and want to build a future in the tech industry.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all support tickets and interactions in our CRM system accurately and timely.
- Collaborate with senior engineers to escalate complex issues and learn best practices.
- Assist in the installation and configuration of company software applications.
- Maintain a positive and professional demeanor while representing the brand.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field is a plus.
- Strong interest in technology, computers, and resolving user problems.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team environment.
- Basic understanding of operating systems (Windows, macOS) and internet connectivity.
- Willingness to learn new tools and technologies quickly.