Job Description
Are you passionate about technology and eager to launch your career in the heart of Ohio? Cleveland Tech Solutions is looking for a motivated Junior Technical Support Specialist to join our growing team.
We are a forward-thinking company dedicated to providing top-tier IT infrastructure to local businesses. We believe in growing our own talent, which is why we offer comprehensive training for this entry-level position. If you have a knack for solving problems and a desire to learn, we want to meet you.
Why Join Us?
- Competitive Pay: Starting at $40,000 with annual performance reviews.
- Professional Growth: Clear path to Senior Support and Management roles.
- Modern Environment: Work with the latest hardware and software.
As an Entry Level Technical Support Specialist, you will be the first line of defense for our clients, ensuring their technology runs smoothly. You will work closely with our Senior Engineers to resolve tickets, manage hardware, and provide exceptional customer service.
Responsibilities
- Respond to incoming help desk tickets and phone inquiries in a timely manner.
- Diagnose and resolve basic hardware and software issues for employees.
- Assist in the setup, configuration, and maintenance of office workstations and peripherals.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement new software updates and security patches.
- Maintain a clean and organized IT workspace.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science or related field preferred but not mandatory.
- Familiarity with Windows operating systems and basic troubleshooting principles.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Enthusiastic attitude and a willingness to learn new technologies quickly.
- Ability to work in a fast-paced team environment.