Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? CloudBridge Solutions is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Louisville, KY. We offer a collaborative environment where you can grow your technical skills while providing top-tier support to our clients.
Why Join Us?
- Comprehensive training programs designed for career changers and recent graduates.
- Clear path for professional growth and certification support.
- Competitive benefits package including health, dental, and 401(k).
- Modern office space in the heart of downtown Louisville.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document technical tickets and maintain accurate records in the helpdesk system.
- Assist in the deployment and maintenance of company hardware and software.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Monitor system performance and alert the team to potential issues.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Able to work in a fast-paced team environment.
- Willingness to obtain relevant IT certifications (we support this!).