Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Solutions is currently seeking a dedicated Junior Technical Support Specialist to join our dynamic team in Reston, Virginia. We offer a comprehensive training program, so no prior experience is required—just a passion for learning and helping others.
In this role, you will be the first point of contact for our clients, ensuring they have the technical support they need to succeed. You will work alongside experienced mentors who will guide you through the ins and outs of IT infrastructure, networking, and customer service.
Why Join Us?
- Career Growth: Clear pathways for advancement from Level 1 Support to Systems Administration.
- Competitive Pay: Salary range of $55,000 - $65,000 depending on experience.
- Full Benefits: Medical, dental, vision, and 401(k) matching from day one.
- Modern Environment: Work in a state-of-the-art facility in the heart of Northern Virginia.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve basic hardware and software issues for company laptops, printers, and peripherals.
- Assist in the setup and configuration of new employee workstations and mobile devices.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Monitor system performance and alert the senior team to potential outages or security concerns.
- Participate in weekly training sessions to enhance technical knowledge and soft skills.
Qualifications
- High School Diploma or GED required; Associate's degree in IT, Computer Science, or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to work in a fast-paced environment and learn new technologies quickly.
- Reliable transportation and willingness to work occasional overtime during peak periods.