Job Description
Are you a recent graduate eager to launch your career in the tech industry? Nexus Innovations is seeking a motivated Junior Technical Support Specialist to join our dynamic team in New York City. In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring seamless operations.
We value growth and offer a comprehensive training program designed to accelerate your career in IT.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the senior engineering team to identify process improvements.
- Assist with IT asset management and inventory control.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent written and verbal communication skills.
- Basic understanding of computer networks and operating systems.
- Familiarity with remote support tools is a plus.