Job Description
Are you looking to launch a career in technology?
Innovate Tech Solutions is seeking enthusiastic and motivated individuals to join our team as Junior Technical Support Specialists. We are committed to providing on-the-job training for candidates with no prior experience, allowing you to grow into a vital role supporting our clients across the Philadelphia metropolitan area.
In this role, you will work alongside our senior support team to troubleshoot technical issues, answer inquiries, and ensure our clients have seamless access to our software platforms. This is a fantastic opportunity for a self-starter who is eager to learn and develop a long-term career in IT.
Why Join Us?
- Comprehensive paid training program.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of Center City.
- Competitive benefits package including health insurance and 401(k).
Responsibilities
- Assist in diagnosing and resolving basic technical hardware and software issues for clients.
- Provide clear, patient, and friendly support via phone, email, and chat.
- Document technical issues and resolutions in the company's knowledge base.
- Collaborate with the senior engineering team to learn new tools and systems.
- Stay up-to-date with product updates to provide accurate information to clients.
- Escalate complex tickets to senior staff when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- No prior professional experience required; we value attitude and aptitude over history.
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication skills.
- Basic computer literacy (familiarity with Windows/Mac operating systems is helpful).
- Ability to work well in a team environment and follow instructions carefully.