Job Description
We are Urgently Hiring for a Part-Time Technical Support Specialist in the heart of Austin, Texas. If you are looking for a flexible schedule with an immediate start date, we want to hear from you.
Join our dynamic team where you will play a crucial role in maintaining our internal IT infrastructure and assisting employees with technical inquiries. We offer a competitive hourly rate and a collaborative work environment.
Responsibilities
- Provide Tier-1 Technical Support: Troubleshoot hardware and software issues for a diverse team of professionals.
- System Maintenance: Perform routine updates, patch management, and security checks on company devices.
- Help Desk Assistance: Answer incoming support tickets and resolve issues via phone and email efficiently.
- User Training: Assist in onboarding new employees by guiding them through our software systems and tools.
- Hardware Management: Manage inventory for laptops, monitors, and peripherals, including ordering and setup.
- Network Support: Assist in maintaining a stable and secure local network environment.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: 1-2 years of experience in a help desk or technical support role.
- Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Availability: Ability to work a flexible part-time schedule, including some evenings or weekends as needed.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical problems quickly.