Job Description
Are you ready to launch your career in the fast-paced tech industry? InnovateTech Solutions is seeking motivated individuals to join our growing team as Junior Technical Support Associates. We are offering a direct hire opportunity with no prior experience necessary—just a passion for technology and a drive to learn.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and building lasting relationships. We provide comprehensive training to ensure your success. If you are looking for a stable job in San Diego with clear pathways for advancement, this is your chance to shine.
Why Join Us?
- No Experience Needed: We train you from the ground up.
- Competitive Pay: $45k - $55k base + uncapped commission.
- Modern Environment: Work in a cutting-edge facility in downtown San Diego.
- Benefits: Health, dental, vision, and 401k matching.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and chat by diagnosing and troubleshooting basic technical issues.
- Technical Troubleshooting: Navigate complex software systems and guide users through step-by-step solutions to resolve common hardware and software errors.
- Documentation: Accurately log all customer interactions, issues, and resolutions into our CRM database to ensure continuity of support.
- Product Feedback: Gather insights from customer interactions and relay critical feedback to the product development team to help improve our offerings.
- Team Collaboration: Work closely with senior technicians and sales representatives to ensure a seamless customer experience.
- Training & Development: Actively participate in weekly training sessions to stay updated on the latest product features and technical protocols.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or a related field is a plus but not mandatory.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel) and the ability to navigate operating systems (Windows/macOS) is essential.
- Communication: Exceptional verbal and written communication skills with a customer-first mindset.
- Problem Solving: A logical approach to troubleshooting and the ability to think on your feet.
- Attitude: A proactive attitude, high energy, and a willingness to learn new technologies quickly.
- Reliability: Must be available to work a full-time schedule, including weekends if required.