Job Description
Are you ready to launch your career in the dynamic world of technology? Nexus Systems Ltd is looking for ambitious individuals to join our expanding team as Junior Technical Support Associates. We believe in fostering talent from within and provide comprehensive training for candidates with no prior experience.
As a Junior Associate, you will be the face of our technical solutions, helping clients navigate digital challenges with patience and expertise. We offer a hybrid working model, a generous pension scheme, and clear pathways for rapid progression.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone and email.
- Document all customer interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with senior engineers to escalate complex technical issues and learn best practices.
- Conduct product demonstrations and training sessions for new clients.
- Maintain a high standard of customer satisfaction and adhere to company service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; a degree in IT or Computer Science is a plus but not mandatory.
- Enthusiasm for technology and a strong desire to learn new systems.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.