Job Description
Welcome to Quantum Core Technologies, a leading innovator in the tech sector headquartered in the vibrant heart of San Jose, California. We are a dynamic company dedicated to pushing the boundaries of digital solutions.
We are currently seeking a talented Junior Technical Support Associate to join our growing team. This is an exceptional opportunity for recent graduates or career changers looking to launch their career in Information Technology within the world's most innovative ecosystem. You will be the face of our technical excellence, ensuring our clients' technology needs are met with precision and care.
Join us and be part of a team that values growth, collaboration, and cutting-edge solutions.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users across various operating systems and devices.
- Remote & On-Site Support: Provide comprehensive technical assistance via phone, email, and in-person visits to resolve service tickets efficiently.
- Incident Management: Log, track, and manage technical incidents and service requests using our ticketing systems (e.g., Zendesk, Jira).
- System Maintenance: Assist in the installation, configuration, and maintenance of local area networks (LAN) and workstations.
- Documentation: Maintain accurate records of technical issues, resolutions, and procedures to enhance team knowledge base.
- User Training: Educate users on best practices for technology usage, security protocols, and software applications.
- Network Assistance: Perform routine checks on network connectivity and assist in resolving connectivity bottlenecks.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Technical Proficiency: Familiarity with Microsoft Windows and basic understanding of Linux/Mac environments.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot and resolve technical problems logically and efficiently.
- Customer Service: A patient, service-oriented mindset with a focus on high user satisfaction.
- Adaptability: Eagerness to learn new technologies and adapt to a fast-paced, startup-style environment.
- Availability: Ability to work flexible hours including occasional evenings or weekends as required.