Job Description
Are you ready to launch your career in the heart of Silicon Valley?
TechHorizon Solutions is looking for ambitious individuals to join our elite support team. We are currently expanding our operations in San Francisco and are offering a comprehensive relocation package for the right candidate. This is an exceptional opportunity for someone with a passion for technology and customer service to break into the tech industry without prior experience.
As a Junior Tech Support Associate, you will be the face of our company, helping clients navigate the digital world with ease. We provide extensive training and mentorship to ensure your success.
Why Join Us?
- Relocation Assistance: We cover moving costs and help you settle into life in San Francisco.
- Fast Track Growth: Clear career progression pathways to Senior Engineer and Management roles.
- Modern Benefits: Comprehensive health coverage, 401(k) matching, and flexible PTO.
Don't let a lack of experience hold you back. If you are hungry to learn and eager to grow, we want to hear from you.
Responsibilities
- Provide tier-one technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all support interactions and resolutions in our CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Assist in the setup and configuration of new employee workstations and devices.
- Maintain a positive and professional demeanor while managing high-volume support tickets.
- Stay updated on the latest software updates and industry trends to provide accurate advice.
Qualifications
- No Experience Required: We welcome recent graduates and career changers who are eager to start.
- Strong communication skills with the ability to explain complex concepts in simple terms.
- Basic computer literacy (familiarity with Windows, macOS, and web browsers).
- A problem-solving mindset and a genuine interest in technology.
- Reliability and punctuality are essential.
- Ability to work in a fast-paced, collaborative team environment.
- Willingness to undergo a background check and drug screen.