Job Description
Launch your IT career in Virginia Beach with our exclusive entry-level program! TechWave Solutions Inc. is seeking motivated individuals with no prior experience for our Junior IT Support Specialist role. We provide comprehensive training, mentorship, and full visa sponsorship for qualified international candidates. Join our innovative team and gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while building a stable future in the US tech industry.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network monitoring, basic security protocols, and data backups
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Eligibility for US work visa sponsorship (H1B/OPT/CPT candidates welcome)
- Willingness to learn technical concepts through structured training
- Valid driver's license and reliable transportation
- Ability to work flexible hours including occasional weekends