Job Description
Launch your IT career in Silicon Valley! TechNova Solutions Inc. is seeking motivated entry-level IT Support Specialists with no prior experience. We offer comprehensive visa sponsorship for qualified international candidates and provide paid training to build your technical expertise. Join our diverse team in San Jose and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on network infrastructure projects
- Assist with cybersecurity protocols and access management
- Participate in cross-departmental IT initiatives
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Legal authorization to work in the US (visa sponsorship available)
- Willingness to work flexible hours including occasional weekends