Job Description
Are you looking to kickstart your career in the technology sector? Apex Digital Systems is currently seeking a driven Junior IT Support Specialist to join our growing team in Virginia Beach. We provide a collaborative, fast-paced environment where entry-level professionals can learn from industry experts and develop essential technical skills.
In this role, you will act as the first line of defense for our internal IT infrastructure, assisting employees with hardware, software, and network issues. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a stable and innovative company.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software applications, including Windows and Office 365.
- Maintain accurate inventory of IT assets and manage device provisioning.
- Respond to help desk tickets in a timely and professional manner.
- Assist senior engineers with network maintenance and security updates.
- Document all technical issues and resolutions in the ticketing system.
- Conduct basic user training on new software and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 0-2 years of experience in IT support or a strong internship background.
- Familiarity with operating systems (Windows/macOS) and basic networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- CompTIA A+ certification is a plus but not mandatory.