Job Description
Are you looking to launch a career in the booming technology sector but lack formal experience? Apex Data Systems is seeking a motivated and eager Junior IT Support Specialist to join our growing team in Louisville, KY. We believe in potential over pedigree and are looking for individuals ready to learn the ropes of IT support in a fast-paced, supportive environment.
We offer comprehensive paid training, mentorship from industry experts, and a clear pathway for career advancement. If you are tech-savvy, have a "can-do" attitude, and want to start your professional journey with a reputable company, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Log and track all help desk tickets and resolve issues within established SLAs.
- Perform routine system backups, updates, and security patching.
- Assist in the setup of new employee workstations and peripherals.
- Monitor network performance and report potential technical issues to senior staff.
- Collaborate with the IT team to improve internal processes and user experience.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- No prior professional IT experience required; we will train the right candidate.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Strong problem-solving skills and the ability to troubleshoot basic technical issues.
- Excellent verbal and written communication skills for interacting with non-technical users.
- A valid driver's license and access to a reliable vehicle may be required for on-site duties.
- Ability to work flexible hours, including some evenings or weekends if necessary.