Job Description
Are you a problem-solver ready to launch a high-earning career in technology? InnovateTech Systems is looking for a Junior IT Support Specialist in St. Louis, MO. We believe that talent speaks louder than a piece of paper. If you have the skills and drive, we want to meet you.
We are a fast-growing tech firm dedicated to empowering local talent. We offer on-the-job training, a modern remote-first culture, and a clear path to senior engineering roles without the need for a traditional 4-year degree.
Why Join Us?
- Zero Degree Barrier: We value certifications (like CompTIA A+) and real-world experience over academic credentials.
- Career Growth: Accelerated promotion tracks for high performers.
- Competitive Pay: Salary based on skills, not just a diploma.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network connectivity issues.
- Configure and maintain end-user devices including laptops, printers, and mobile phones.
- Document all support tickets and resolutions in our ticketing system (ServiceNow/Jira).
- Assist in the installation and maintenance of local area networks (LAN) and wireless networks.
- Conduct user training sessions to improve software proficiency and security awareness.
- Collaborate with senior IT staff to troubleshoot complex system errors.
- Perform routine system updates and security patching.
Qualifications
- Education: No Bachelor's degree required. High school diploma or GED is mandatory.
- Certification: CompTIA A+ (or equivalent technical certification) preferred.
- Technical Skills: Familiarity with Windows 10/11, Active Directory, and basic networking concepts (TCP/IP).
- Communication: Excellent verbal and written communication skills to interact with non-technical staff.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical glitches effectively.
- Availability: Ability to work flexible hours including occasional on-call rotation.
- Drive: A self-starter attitude eager to learn new technologies.