Job Description
Are you ready to launch a career in technology without the barrier of a traditional degree? TechNova Solutions is seeking a Junior IT Support Specialist to join our growing team in Louisville, KY. We offer a direct-hire opportunity with competitive benefits, a collaborative culture, and a clear path for professional growth.
As a key member of our IT team, you will play a vital role in ensuring our employees have the tools and support they need to succeed. We value aptitude, curiosity, and a strong work ethic over formal education. If you are tech-savvy and eager to learn, we want to meet you!
As a key member of our IT team, you will play a vital role in ensuring our employees have the tools and support they need to succeed. We value aptitude, curiosity, and a strong work ethic over formal education. If you are tech-savvy and eager to learn, we want to meet you!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist with the installation, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage and maintain the IT ticketing system to ensure timely resolution of support requests.
- Conduct routine system updates and security patch management under supervision.
- Collaborate with senior IT staff to implement new technology solutions.
Qualifications
- No Degree Required; a High School Diploma or GED is the minimum requirement.
- Basic understanding of operating systems (Windows) and Microsoft Office Suite.
- Strong desire to learn and a willingness to obtain industry-recognized certifications (we may sponsor training).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and troubleshoot problems effectively.