Job Description
Join Our Growing Tech Team
At Apex Digital Systems, we are on a mission to streamline business operations through innovative technology. We are currently seeking a motivated Junior IT Support Specialist to join our team in Memphis. This is an exceptional entry-level opportunity for recent graduates or career changers looking to launch a career in Information Technology. You will work directly with our senior engineers and gain hands-on experience in a dynamic, fast-paced environment.
What You'll Do
As a Junior IT Support Specialist, you will be the first point of contact for our employees, ensuring they have the technical tools they need to succeed. You will assist with hardware and software deployment, network maintenance, and troubleshooting, all while learning from industry veterans.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
- Assist in the onboarding process of new employees, including setting up workstations, accounts, and peripherals.
- Perform routine maintenance and upgrades on desktops, laptops, printers, and audio-visual equipment.
- Document all technical issues, resolutions, and procedures in the company knowledge base.
- Collaborate with senior IT staff on system migrations, patch management, and security updates.
- Monitor system performance and proactively identify potential issues to ensure business continuity.
- Manage inventory of IT assets and report on equipment status.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- Basic understanding of PC hardware components, operating systems (Windows 10/11, macOS), and networking concepts (TCP/IP, DNS).
- Strong problem-solving skills with a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills; able to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision while meeting deadlines.
- Willingness to pursue and obtain industry certifications such as CompTIA A+ or Network+.
- Flexibility to work occasional evenings or weekends for system maintenance windows.