Job Description
Are you ready to launch your career in Information Technology? Apex Tech Solutions is seeking a motivated and eager Junior IT Support Specialist to join our dynamic team in Indianapolis. We are a growing enterprise committed to innovation, and we are looking for individuals who are passionate about technology and eager to learn.
As a Junior IT Support Specialist, you will be the first point of contact for our internal employees, ensuring they have the technical support they need to succeed. We offer a comprehensive training program, a collaborative work environment, and a clear roadmap for professional growth. If you have a knack for problem-solving and a desire to build a career in IT, this direct hire opportunity is for you.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Monitor system performance and assist in maintaining 99.9% uptime for critical business applications.
- Document all technical issues, resolutions, and procedures in the company knowledge base.
- Collaborate with senior IT staff to implement IT best practices, security protocols, and system upgrades.
- Conduct user training sessions and create guides for new software and tools.
- Perform routine system backups and perform basic network administration tasks.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science, Information Technology, or related field is a plus).
- Familiarity with Microsoft Office Suite and basic operating systems (Windows 10/11).
- Strong problem-solving skills with the ability to think critically and troubleshoot technical issues.
- Excellent communication skills and a customer service-oriented mindset.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).
- Basic understanding of networking concepts (IP addresses, DNS, firewalls).
- Ability to work independently as well as part of a team.