Job Description
Are you a tech-savvy individual looking to kickstart your career in IT support? CloudBridge Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of London. We pride ourselves on fostering a culture of learning and innovation, providing you with the mentorship and tools needed to excel in the tech industry.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations and helping to build a robust IT infrastructure.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations and helping to build a robust IT infrastructure.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Maintain accurate records of incidents and resolutions in the IT helpdesk system.
- Collaborate with senior engineers to implement security patches and system updates.
Qualifications
- A degree in IT, Computer Science, or a related field (or equivalent practical experience).
- Basic understanding of Windows, macOS, and Linux operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) is highly desirable.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.