Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Charlotte, NC. We are looking for individuals who are eager to learn, possess a passion for technology, and want to work in a modern, collaborative environment.
As a Junior IT Support Specialist, you will play a crucial role in maintaining our internal technology infrastructure. We believe in investing in our team members, offering a clear trajectory for advancement and mentorship from senior engineers. Join us and be part of a company that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Install, configure, and maintain hardware and software across the organization.
- Troubleshoot and resolve network connectivity issues, printer failures, and application errors.
- Assist with the deployment and maintenance of mobile devices and operating systems (Windows, macOS).
- Document technical issues, resolutions, and standard operating procedures.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Familiarity with Microsoft Office Suite and basic operating system concepts.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work independently as well as part of a collaborative team.
- Basic knowledge of networking concepts (TCP/IP, DNS) is a plus.