Job Description
Are you ready to launch your career in the dynamic world of Information Technology? TechNova Solutions is seeking a driven **Junior IT Support Specialist** to join our fast-paced Albuquerque team. We value curiosity and hustle over years of experience. In this role, you will be the first point of contact for technical support, ensuring our employees have the tools they need to succeed. This is a fantastic opportunity to grow under the guidance of senior engineers and build a robust skill set in a supportive environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to resolve hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and essential productivity software.
- Manage user accounts, permissions, and security protocols to ensure data integrity.
- Perform routine hardware maintenance, including printer setups and device provisioning.
- Document technical issues and resolutions in the knowledge base to improve team efficiency.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Windows 10/11 and basic networking concepts (LAN, Wi-Fi).
- Excellent verbal and written communication skills to interact with non-technical users.
- A strong desire to learn and adapt to new technologies quickly.
- Problem-solving mindset with a customer-service attitude.