Job Description
Are you a tech enthusiast looking for a career path without the burden of a four-year degree?
Apex Innovations is expanding our dynamic team in the heart of Detroit and seeking a dedicated Junior IT Support Specialist. We believe the best talent comes from curiosity and hands-on experience, not just a piece of paper. If you love solving puzzles and helping people, this is the place for you.
Why Join Us?
- No Degree Required: We value skills and passion over formal education.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative atmosphere.
Don't let a lack of a degree stop you from building a career in IT. Apply today and let us show you what's possible.
Apex Innovations is expanding our dynamic team in the heart of Detroit and seeking a dedicated Junior IT Support Specialist. We believe the best talent comes from curiosity and hands-on experience, not just a piece of paper. If you love solving puzzles and helping people, this is the place for you.
Why Join Us?
- No Degree Required: We value skills and passion over formal education.
- Career Growth: Clear pathways to senior engineering and management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative atmosphere.
Don't let a lack of a degree stop you from building a career in IT. Apply today and let us show you what's possible.
Responsibilities
- Provide tier-one technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Perform daily hardware setup, including configuring laptops, monitors, printers, and mobile devices.
- Manage and troubleshoot local area network (LAN) connectivity and Wi-Fi issues.
- Assist in the deployment and maintenance of company software applications and operating systems.
- Maintain an organized inventory of IT assets and accessories.
- Document all technical issues and resolutions in the internal ticketing system.
- Train employees on best practices for data security and software usage.
Qualifications
- High school diploma or equivalent (GED) is required.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Basic understanding of computer hardware components and peripherals.
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users.
- Willingness to learn and obtain relevant certifications (CompTIA A+ preferred but not required).
- Reliable transportation and the ability to work occasional overtime during system updates.
- Proficiency in Microsoft Office Suite and a general comfort with technology.