Job Description
Join our dynamic team as a Junior IT Support Specialist in Mesa, AZ! This entry-level role offers the perfect launchpad for your tech career, combining hands-on experience with professional growth opportunities. You'll work alongside industry experts to deliver exceptional IT solutions while building foundational skills in network administration, cybersecurity, and system maintenance. We value fresh perspectives and provide comprehensive training to accelerate your development. Our collaborative culture rewards curiosity and innovation, making this ideal for recent graduates or career changers passionate about technology.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Assist with network administration tasks including firewall management and VPN setup
- Create and maintain technical documentation for IT processes and solutions
- Collaborate with senior team members on system upgrades and security protocols
- Monitor helpdesk ticket systems and ensure timely resolution of user requests
- Participate in IT asset management and inventory control procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly through self-directed study
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation for occasional off-site visits