Job Description
Launch your tech career with MemTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic support team in Memphis. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for clients across the Mid-South. Our collaborative environment offers mentorship, growth opportunities, and hands-on experience with cutting-edge infrastructure. If you're eager to learn and solve problems, we want you on our team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior team members on complex troubleshooting
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation