Job Description
Are you looking to launch your career in the fast-paced tech industry? NexTech Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Columbus, Ohio.
We value curiosity, resilience, and a hunger to learn. Whether you are a recent graduate or looking to make a career pivot, this role offers the perfect platform to build a foundation in Information Technology.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Opportunity for rapid career progression.
- Competitive benefits package.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve basic hardware and software issues.
- Assist in the setup and configuration of new workstations and devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Collaborate with the senior IT team on system upgrades and maintenance projects.
- Monitor system performance and report anomalies.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of PC hardware, operating systems (Windows/Mac), and networking concepts.
- Strong customer service skills with the ability to explain complex technical concepts simply.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a collaborative team.
- Eagerness to obtain relevant IT certifications (we support this).