Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in Fort Worth, TX. This is an excellent entry-level opportunity for individuals looking to launch a career in Information Technology. You will work closely with senior engineers to provide top-tier technical support and help maintain our company's digital infrastructure. If you are tech-savvy, eager to learn, and possess a passion for problem-solving, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- Clear pathways for career advancement in IT.
- A collaborative and inclusive company culture.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and ticketing systems.
- Assist in the deployment, configuration, and maintenance of end-user devices, including laptops, printers, and mobile phones.
- Monitor and maintain network connectivity and security protocols for the office environment.
- Collaborate with the IT team to identify system bottlenecks and implement solutions.
- Document all incidents, solutions, and processes in the knowledge base to improve team efficiency.
- Conduct regular IT asset inventories and assist with software license management.
- Support the end-user community by answering general inquiries and educating staff on best practices.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components, operating systems (Windows, macOS), and network concepts.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and complete certifications.
- Reliable transportation and willingness to travel to different office locations if required.