Job Description
Are you a tech enthusiast ready to launch your career? CloudBridge Innovations is seeking a Junior IT Support Specialist to join our growing team in the heart of Wichita, Kansas. We believe in nurturing talent and providing a clear pathway for entry-level professionals to excel in the technology sector. As a Junior Specialist, you will be the first point of contact for our internal clients, ensuring our systems run smoothly and our employees remain productive.
Why Join Us?
• Growth Opportunities: We prioritize internal promotion and mentorship from senior engineers.
• Modern Tech Stack: Work with the latest tools in cloud computing and cybersecurity.
• Community Focus: Be part of the vibrant Wichita business community.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
- Monitor system performance and troubleshoot network connectivity issues within the local area network (LAN).
- Maintain accurate and up-to-date documentation for IT processes, software installations, and incident reports.
- Collaborate with the IT team to implement new software updates and security patches across the organization.
- Conduct basic training sessions for staff regarding IT best practices and software usage.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, storage) and operating systems (Windows and Mac OS).
- Familiarity with networking concepts such as IP addresses, DNS, and VPNs.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to work occasional evenings or weekends to support critical system maintenance.