Job Description
Launch your tech career with TechSolutions Louisville! We're seeking passionate entry-level IT professionals to join our dynamic team in Louisville's thriving tech hub. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while making a real impact on our clients' digital transformation journey. Our comprehensive training program ensures you'll grow professionally while supporting Fortune 500 companies and innovative startups.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment installations
- Valid driver's license for occasional client site visits