Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base in Oklahoma City. This hands-on role offers comprehensive training and mentorship to develop your skills in network administration, cybersecurity, and system troubleshooting. Work alongside experienced professionals in a collaborative environment that values innovation and continuous learning. Perfect for recent graduates or career changers looking to build a foundation in IT operations.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and network equipment
- Assist with cybersecurity protocols including password resets and security updates
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior team members on infrastructure projects
- Conduct routine system maintenance and performance monitoring
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS and network fundamentals
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license for occasional client site visits