Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals passionate about providing exceptional technical support to our clients. You'll gain hands-on experience with cutting-edge systems while working in a collaborative, fast-paced environment. This role offers comprehensive training and clear pathways for growth within our organization.
Our Milwaukee headquarters is conveniently located downtown with free parking and modern amenities. We pride ourselves on fostering a culture of innovation, continuous learning, and work-life balance. Perfect for recent graduates or career changers looking to enter the IT field!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Assist with network administration tasks and security protocols
- Conduct user training on new systems and applications
- Participate in IT asset management and inventory processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation