Job Description
Launch your tech career with TechSolutions Columbus! We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues across our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment in Columbus's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and solutions using ticketing systems
- Assist with network administration and security protocols
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and security concepts
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Ohio driver's license for occasional on-site visits