Job Description
Welcome to Nexus Innovations, where innovation meets opportunity. We are a rapidly growing technology firm located in the beautiful city of Colorado Springs, seeking driven individuals to join our entry-level support team.
Our mission is to simplify technology for our clients. We are looking for eager learners who want to launch a career in Information Technology. Whether you are a recent graduate or looking to switch careers, we provide comprehensive on-the-job training and mentorship to help you thrive.
Join a company that values your growth, offers competitive benefits, and places you at the forefront of the tech industry.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and in-person assistance.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Document all technical issues, resolutions, and user feedback in the helpdesk ticketing system.
- Collaborate with senior IT staff to develop your technical skills and understanding of our infrastructure.
- Ensure all hardware inventory is tracked and managed accurately.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent interpersonal and communication skills to interact with diverse teams.
- Must be legally authorized to work in the United States.
- A willingness to learn and adapt to new technologies quickly.