Job Description
Launch your career in Detroit's thriving tech scene with Detroit Tech Innovators! We're seeking passionate entry-level IT professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our diverse client base. This role offers unparalleled growth opportunities, mentorship from industry veterans, and the chance to work on cutting-edge projects that impact the community. Enjoy a competitive benefits package including health insurance, retirement plans, and professional development stipends. Join us in building Detroit's future!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues across 100+ workstations
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions in ticketing system with 98% accuracy
- Collaborate with senior engineers on network security protocols and system updates
- Train end-users on new software implementations and best practices
- Monitor system health and proactively address potential vulnerabilities
- Participate in cross-departmental technology initiatives and innovation labs
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred or willingness to obtain within 6 months
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Strong written and verbal communication skills for diverse stakeholder interactions
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Valid Michigan driver's license for occasional on-site client visits
- Passion for technology and eagerness to learn emerging trends