Job Description
Join our dynamic team at TechForward Solutions and launch your IT career in Memphis! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base. This role offers structured training, mentorship opportunities, and clear pathways for advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values innovation and professional growth.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document IT issues and resolutions using ticketing systems
- Assist with network security monitoring and basic maintenance
- Collaborate with senior team members on complex technical projects
- Conduct user training on new technologies and systems
- Maintain accurate inventory of IT assets
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional on-site visits