Deskripsi Pekerjaan
Apex Digital Solutions is revolutionizing the way businesses operate in Tucson and beyond. We are looking for a highly motivated Junior IT Support Specialist to join our growing team. This is a fantastic entry-level opportunity for individuals eager to launch a career in technology. We offer comprehensive training and mentorship, so no prior technical experience is required—just a passion for learning and problem-solving.
As part of our dynamic team, you will play a crucial role in ensuring our employees have the tools they need to succeed. If you are ready to start a rewarding career in IT and want to work in a modern, collaborative environment in the heart of Arizona, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of company devices.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the senior IT team to improve system performance.
- Conduct basic network diagnostics and user training.
Kualifikasi
- High school diploma or equivalent (Bachelor’s degree in IT or related field preferred).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong customer service and communication skills.
- Basic understanding of computer networking and operating systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to obtain relevant IT certifications (we support training).