Job Description
Welcome to Apex Systems, where your first step into the tech world begins. We are currently seeking a Junior IT Support Associate to join our dynamic team in Wichita, Kansas. If you are a motivated self-starter with a passion for technology but lack formal work experience, this is the perfect opportunity for you to launch your career.
As part of our mentorship-driven program, you will receive hands-on training from industry experts while supporting our growing client base. We value potential and drive over years of tenure, making us the ideal place for recent graduates and career changers.
Why You Will Love Working Here
At Apex Systems, we believe in investing in our people. You will have access to:
- Comprehensive on-the-job training to build a solid technical foundation.
- Career growth opportunities into Network Administration or Systems Engineering.
- A collaborative and inclusive work environment.
- Modern tools and technology to solve real-world problems.
Key Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve basic hardware and software issues, including printers, operating systems, and peripheral devices.
- Assist in the setup, configuration, and deployment of new workstations and devices.
- Monitor and maintain IT asset inventory, ensuring accurate tracking of hardware and software licenses.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and best practices.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Basic understanding of computer hardware components (CPU, RAM, storage, and networking cables).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to obtain relevant IT certifications (we support training and tuition reimbursement!).
- Reliable transportation to the Wichita office.
Ready to start your journey in the tech industry? Apply today and let us help you build the future you want.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve basic hardware and software issues, including printers, operating systems, and peripheral devices.
- Assist in the setup, configuration, and deployment of new workstations and devices.
- Monitor and maintain IT asset inventory, ensuring accurate tracking of hardware and software licenses.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and best practices.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Basic understanding of computer hardware components (CPU, RAM, storage, and networking cables).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to obtain relevant IT certifications (we support training and tuition reimbursement!).
- Reliable transportation to the Wichita office.