Job Description
Join PhillyCare Solutions as an Entry-Level Customer Service Specialist and launch your career in one of America's most vibrant cities! We're seeking passionate individuals with no prior experience to deliver exceptional customer experiences in our fast-paced healthcare support environment. Our comprehensive 4-week paid training program equips you with all necessary skills, while our supportive team culture ensures you thrive from day one. Enjoy competitive benefits, career advancement opportunities, and the chance to make a meaningful impact in your community.
Located in downtown Philadelphia, we offer a modern workspace with flexible scheduling options and professional development resources. Whether you're a recent graduate or career changer, this is your gateway to a rewarding future in customer service.
Responsibilities
- Deliver professional phone and digital support to healthcare clients and patients
- Accurately document client interactions in our CRM system
- Collaborate with team members to resolve complex inquiries
- Process insurance verification and billing inquiries
- Participate in weekly training sessions to enhance product knowledge
- Maintain HIPAA compliance in all client communications
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills with clear articulation
- Proficiency in basic computer applications (MS Office)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to complete paid training program
- Philadelphia residency preferred (not required)