Job Description
We are urgently hiring for an entry-level Customer Support Specialist to join our dynamic team in Seattle, WA. This is a fantastic opportunity for individuals looking to launch a career in the technology sector. You will be the voice of our brand, assisting clients with inquiries and ensuring their experience is seamless.
Why Join Us?
At Global Tech Solutions, we pride ourselves on fostering a culture of growth and support. You will receive comprehensive training, mentorship, and a clear path for professional advancement.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat.
- Log detailed records of customer interactions and transactions in the CRM system.
- Resolve technical issues and troubleshoot basic software problems.
- Collaborate with the sales and product teams to relay customer feedback.
- Assist with data entry, verification, and reporting tasks.
- Identify and escalate complex issues to senior management appropriately.
- Maintain a professional and positive demeanor during all customer interactions.
Qualifications
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- Strong written and verbal communication skills.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Ability to multitask and work efficiently in a fast-paced environment.
- Customer-oriented mindset with a passion for helping others.
- Reliable internet connection and a dedicated workspace.
- Willingness to learn new software and processes quickly.